We know that there is nothing more frustrating than listening to call centre etiquette - recorded messages, button pressing to get through the labyrinth, eventually speaking to someone who doesn't articulate well, has no responsibility for getting things done and no product or technical knowledge.

Our response is simple. Every client and professional partner has a direct phone, fax and email address for their SCD & Co contact. Call centres are an abhorrence and will never be part of the way we look after our clients.